Voluntary Recall Notice

ӰPro Windows And Doors Recalls certain1615 and 1617 sliding glass doors and select Window World 4000 and 8000 series sliding glass doors, sold as impact-resistant or with a DP50 upgrade for potential glass separation during hurricane conditions.

Recall Summary

Certain ӰPro® Windows and Doors ӰPro 1615 and 1617 Sliding Glass Doors(sold as impact-resistant or with DP50 upgrade); Window World 4000 Series(DP50 upgrade only)and 8000 Series Sliding Glass Doors, manufactured prior to March 7, 2023.

The doors were sold in several colors and sizes with a variety of handle options. All recalled doors have an aluminum interlock and an LC-PG50 performance grade. The recalled impact doors have MTL-12 on the warranty label; recalled DP50 doors have MTL-12 or MTL-2. The warranty label located at the top of the window also has the manufacturer, series number, performance grade, and manufacture date on the label.

HAZARD: The glass can separate from the frame during hurricane conditions which can pose a serious injury hazard.

REMEDY: Contact ӰPro Windows and Doors to schedule a free repair. Prior to repair, cover the doors with plywood or other suitable protection if a hurricane warning is issued for your location. Avoid areas with recalled doors during hurricane conditions.

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Recall Details

Units:About 1,900

Description:This recall involves certain ӰPro Windows and Doors 1615 and 1617 sliding glass doors (if sold as impact-resistant or with a DP50 upgrade), Window World 4000 Series sliding glass doors (with DP50 upgrade), and Window World 8000 Series sliding glass doors.

The doors were sold in several colors and sizes with a variety of handle options. All recalled doors have an aluminum interlock and an LC-PG50 performance grade. The recalled impact doors have MTL-12 on the door label; recalled DP50 doors have MTL-12 or MTL-2. The door label located at the top of the window also has the manufacturer, series number, performance grade, and manufacture date (MFG: M/YYYY) on the label.

Incidents/Injuries:Nonereported

Sold At:Independent window distributors and installers, including Window World, inthe U.S. eastern and southern coastal regions from April 2018 through March 2023 for between $2,000 and $7,000.

Manufacturer:ӰPro Windows and Doors LLC, of Harrisburg, Pennsylvania

Manufactured in:United States

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Photos

Product Label

Aluminum Interlock

Recalled 1615/1617/4000/8000 sliding glass door (aluminum interlock shown top right)

Impact-Resistant Label

LABEL FOR ӰPro 1615/1617(IMPACT-RESISTANT)AND WINDOW WORLD 8000 SERIES

DP50 Label

LABEL FOR ӰPro 1615/1617 AND WINDOW WORLD 4000 SERIES (DP50 upgrade)

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About the U.S. CPSC


The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.

Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.

For lifesaving information:

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Frequently Asked Questions (FAQs)

Why are you conducting this recall?

ӰPro is conducting this recall to keep consumers safe and to prevent potential injuries.

How are you conducting this recall?

We are sending technicians to consumers’ homes to repair the door panels, at no cost to the consumer. The door does not have to be removed from the house in order to complete the remediation.

What is the problem with my door?

During hurricane conditions, the glass can separate from the frame which can pose a risk of injury. ӰPro is not aware of any instances of this happening, but we have initiated this voluntary recall to remediate the door panels out of an abundance of caution.

My door appears to be okay. Can I continue to use it?

You can continue to use your door during non-hurricane conditions. If a hurricane warning is issued for your geographic area, secure plywood or other sufficient protection over your door and avoid the area.

I bought my door from Window World. Why is ӰPro recalling a Window World door?

ӰPro is one of the manufacturers who make and private label windows and doors for Window World. If your Window World door was manufactured by ӰPro, the label at the head of the door will say “ӰPro Windows.”

How do I know if my ӰPro® door is part of the recall?

ӰPro has manufactured the 1615 and 1617 doors since April 2018. Some of the 1615 and 1617 doors manufactured between April 2018 and March 7, 2023 are part of the recall. All 1615 and 1617 doors sold with the DP50 upgrade are part of the recall. 1615 and 1617 doors sold as impact resistant are part of the recall depending on where they were manufactured.

How do I know if my Window World door is part of the recall?

ӰPro manufactures 4000 Series and 8000 Series doors for Window World. Some of the doors manufactured between April 2018 and March 7, 2023 are part of the recall. Not all 4000 Series or 8000 Series doors were manufactured by ӰPro. The label at the head of the door should say “ӰPro Windows Series 4000” or “ӰPro Windows Series 8000.” If another manufacturer or series number is listed, you do not have the recalled door.

All 4000 Series doors sold with a DP50 upgrade and manufactured by ӰPro before March 7, 2023 are part of the recall.

8000 Series doors manufactured by ӰPro before March 7, 2023 are part of the recall depending on where they were manufactured. Look at the label at the head of the door. Your 8000 Series door is part of the recall only if manufactured by ӰPro and has the manufacturer code MTL-2. 8000 Series doors with a manufacturer code of MTL-12 are not part of the recall.

How do I know when my door was manufactured?

The label at the head of your door identifies the month and year of manufacture. The month is listed as a one or two digit number, then a forward backslash, followed by a four digit number which is the year of manufacture. If your door was manufactured in March 2023, we can look up your order to determine whether it was manufactured before or after March 7, 2023.

What is the easiest way to determine if my door is part of the recall?

We can look up your order if you have the order number. Look for a label at the top of your door that has a 10 or 11 digit number, comprised of 9 numbers, a period, and one or two numbers after the period. It may say ORD before the numbers. If the door does not have an order number, there may be one on other ӰPro doors or windows in your home that we can use to find the order.

Please email us the order number at recall2023@miwd.com or leave a message with the order number at 1-800-270-2913 and we will return your call.

How do I know if I have an ӰPro 1615 or 1617 door?

The 1615 and 1617 doors are vinyl sliding glass doors. Look at the head of your door for an AAMA label. If the label says “ӰPro Windows Series 1615” or “ӰPro Windows Series 1617” then you have a 1615 or 1617 door. If it identifies a different series number, your door is not part of the recall.

How do I know if my ӰPro 1615 or 1617 door is impact resistant or DP50?

ӰPro makes several types of 1615 and 1617 doors: a standard door, an impact resistant door and a DP50 door. There are two ways to determine if your 1615 or 1617 door is standard, impact resistant, or DP50.

One way is to look at the AAMA label, which should be found at the head of the door. If the AAMA label says, LC-PG50 under “Perf Grade” you have either an impact resistant or DP50 door. If the performance grade lists a number other than “50” your door is a standard door and not part of the recall.

A second way to tell if your door is standard, impact resistant, or DP50 is to look at the interlock. The interlock is located at the bottom of the moving panel of the door. The impact resistant and DP50 doors have an aluminum interlock, while the standard door has a vinyl interlock. There are photos of the aluminum and vinyl interlocks on this recall page. If your door has a vinyl interlock, it is not part of the recall.

If the door label says, “Missile Level D, Wind Zone 3, Conforms to ASTM E1186 & E1996,” your door is an impact resistant door. If that is not on your label but Perf Grade “LC-PG50” is on the label, your door is a DP50 door.

How do I know if my ӰPro 1615 or 1617 impact resistant or DP50 door is part of the recall?

All DP50 doors manufactured before March 7, 2023 are part of the recall. The impact resistant doors manufactured prior to March 7, 2023 are part of the recall only if the manufacturer code on the label says “CODE MTL-12.” If the manufacturer code is “CODE MTL-2,” your impact resistant door is not part of the recall.

How do I know if I have a Window World 4000 Series or 8000 Series door?

The 4000 Series and 8000 Series doors are vinyl sliding glass doors. Look at the head of your door for an AAMA label. If the label says “ӰPro Windows Series 4000” or “ӰPro Windows Series 8000” then you have a 4000 Series or 8000 Series door. If it identifies a different manufacturer or series number, your door is not part of the recall.

How do I know if my Window World 4000 Series door is part of the recall?

All 4000 Series doors with a DP50 upgrade manufactured by ӰPro before March 7, 2023 are part of the recall.

How do I know if my Window World 4000 Series door has the DP50 upgrade?

The 4000 Series door is sold as a standard door or with a DP50 upgrade. There are two ways to determine which door you have.

One way is to look at the AAMA label, which should be found at the head of the door. If the AAMA label reads “ӰPro Windows Series 4000” and “LC-PG50” under “Perf Grade” you have a DP50 door. If the performance grade lists a number other than “50” your door is not part of the recall.

A second way to tell if your 4000 Series door is standard or DP50 is to look at the interlock. The interlock is located at the bottom of the moving panel of the door. The DP50 door has an aluminum interlock, while the standard door has a vinyl interlock. There are photos of the aluminum and vinylinterlocks on this recall page. If your door has a vinyl interlock, it is not part of the recall.

How do I know if my Window World 8000 Series door is part of the recall?

8000 Series doors made by ӰPro and manufactured prior to March 7, 2023 are part of the recall only if the manufacturer code on the label says “CODE MTL-12.” If the manufacturer code is “CODE MTL-2,” your 8000 Series door is not part of the recall.

How do I know when my door was manufactured?

The label at the head of your door identifies the month and year of manufacture. The month is listed as a one or two digit number, then a forward backslash, followed by a four digit number which is the year of manufacture. If your door was manufactured in March 2023, we can look up your order to determine whether it was manufactured before or after March 7, 2023.

What if I have questions that are not answered by the information on this webpage?

Please call 1-800-270-2913 and leave a message or email recall2023@miwd.com. An ӰPro representative will endeavor to return your call or email within 3 business days.

How do I request repair of the panels on my door?

To make the most efficient request for repair, click the “Submit a Claim” button on this webpage and provide the requested information. Alternatively, you can call 1-800-270-2913 and leave a message asking an ӰPro representative to contact you to submit a claim.

What happens if I request the repair?

We will review your claim to confirm you have the recalled door, and once confirmed we will contact you to schedule an appointment to have a technician come to your home to repair the door panels. On some occasions, it may be necessary to replace the door panels. Either way, the door frame does not have to be removed from the house or building.

The repair will be completed at no cost to you. The two things we ask of you are to be home at the time of the appointment and to move furnishings or other obstacles that may impede access to the door prior to the arrival of the technician.